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3CX Partner

Every Channel.
One Platform.

3CX brings voice, video, live chat and messaging together in a single unified communications system — and GenNet handles deployment, integration and support so it works the way your business needs it to.

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What is 3CX?

Unified communications
for enterprise business

3CX is a feature-rich unified communications system offering voice, video, live chat and messaging in one platform — built for remote, hybrid and office-based teams alike.

As a 3CX partner, GenNet handles everything from solution design and deployment to CRM integration, call flow configuration and ongoing technical support.

Talk to us about 3CX
Complete Telephony
Web Client and mobile apps keep staff connected from any location, on any device.
Flexible Deployment
Run on-premise, in your own cloud, or on Hyper-V, VMware or KVM — your infrastructure, your rules.
Cost Control
No extra charges for features and minimal hardware needed — licensing is based on simultaneous calls, not total users.
Proven at Scale
Used by 350,000+ businesses worldwide. Delivered by 3CX, deployed and supported by GenNet.
Platform Capabilities

Everything your business
needs to communicate

Web, Desktop & Mobile Apps

Use your office extension from Android, iOS, Windows, macOS or any browser — no VPN needed, wherever business takes your team.

  • Browser calling & remote desk phone control
  • Apple CarPlay & Android Auto support
  • Team presence in real time
  • Free VoIP over Wi-Fi or mobile data
  • End-to-end encrypted calls & messages

Live Chat & Omnichannel Messaging

Handle website live chat, Facebook Messenger, WhatsApp and SMS/MMS from one platform — no switching between apps.

  • Live website chat with queue routing
  • Facebook & WhatsApp integration
  • Business SMS/MMS messaging
  • Chat-to-call or chat-to-video in one click
  • Full conversation history & reporting

Video Conferencing

Built-in video meetings for up to 250 participants with no time caps and no extra licensing.

  • One-click join from browser or app
  • Screen sharing & background blur
  • Whiteboard, polls & reactions
  • Meeting recording & YouTube streaming
  • Data stays on your 3CX server

Contact Centre

A fully integrated contact centre with no add-ons or extra licensing — voice, SMS, WhatsApp, Facebook and live chat in one agent workspace.

  • Round robin, skill-based & hunt group routing
  • Listen In, Whisper & Barge In
  • Real-time switchboard & wallboard
  • SLA, agent & queue reporting
  • Grafana integration for trend visualisation

AI Analytics

Instant insight into performance and customer satisfaction, built for large teams.

  • Sentiment analysis by call, agent & queue
  • Auto-generated AI call summaries
  • Call logs with transcript in one view
  • Agent performance & ring group stats
  • Choice of Google, OpenAI or built-in transcription

Security, CRM & Call Flow Design

Enterprise-grade protection plus the integrations and call logic that make 3CX fit your business.

  • SIP attack protection & global IP blocklist
  • Automatic SSL & built-in failover
  • Salesforce, HubSpot, Dynamics & Zoho integration
  • Caller ID lookup & click-to-call from your CRM
  • Custom call flows: IVR, callback, surveys & more
Why Choose GenNet

Your 3CX partner
from day one

GenNet manages the full 3CX lifecycle — from solution design and deployment to integration, training and ongoing support.

3CX Partner

We deploy and support 3CX for enterprise businesses across Australia, backed by real product expertise.

End-to-End Deployment

From solution design and hosting choice to configuration, number porting and go-live — we manage the whole project.

Flexible Hosting

On-premise, your own cloud, or Hyper-V/VMware/KVM — we help you choose and manage the right deployment model.

SIP Trunk Integration

GenNet provides the SIP trunks that connect your 3CX environment to the PSTN — one partner for the full solution.

CRM & Call Flow Design

We configure CRM integrations and Call Flow Designer workflows to match your exact routing logic and sales process.

Ongoing Support

Australian-based post-go-live support — extension changes, call flow updates, licensing and fault resolution.

Ready to bring your
business onto 3CX?

Start a free 1-month trial today, or contact GenNet for a full assessment and deployment plan.

Start Your Free Trial Call 1800 GENNET Request a Callback