Before you invest in a UC platform, you need to know it's the right one for your organisation. GenNet provides independent UC consulting — assessing your environment, defining your requirements and recommending the platform that genuinely fits, not the one that's easiest to sell.
Many businesses adopt a UC platform based on what their current IT vendor recommends — not what's actually best for their environment, budget or team. GenNet provides independent UCaaS consulting, working across Microsoft, Zoom, 3CX, Cisco Webex and other platforms.
Whether you're starting from scratch, reviewing a current platform, or planning a migration, we help you make a decision you'll be confident in — with a clear roadmap to get there.
Start the ConversationWe follow a proven advisory process that takes you from understanding your current state to a clear, costed plan for what comes next.
We learn your business — your current environment, how your team communicates, your pain points and your goals. This shapes everything that follows.
We audit your existing infrastructure, licensing, integrations and call volumes. You get a clear picture of where you are and what it will cost to move.
We present a ranked shortlist of platforms with a clear rationale for each — why it fits, what the trade-offs are, and what it will cost to run.
A phased migration and implementation plan — sequenced to minimise disruption, with milestones, dependencies and resource requirements defined.
Choosing between Microsoft Teams, Zoom, Dynamics 365, 3CX, Webex or a hybrid approach — we compare platforms against your specific requirements.
Moving from a legacy PBX or existing UCaaS platform involves more complexity than most organisations expect. We plan it properly.
Whether you're building a new contact centre or optimising an existing one, we help you define the right platform, architecture and workflow design.
UC platforms can be significantly over- or under-licensed. We review your current licensing position and identify the most cost-effective structure.
Our consulting is grounded in real-world implementation experience — we know what works because we've built it.
We hold certifications across Microsoft, Zoom, 3CX and Cisco. We recommend what's right for you, not what earns us the most margin.
Our recommendations are shaped by having actually delivered hundreds of UC deployments — we know what goes wrong and how to avoid it.
Our consultants are based in Australia and understand the local market, carrier landscape and compliance requirements.
We produce documented outputs — assessment reports, comparison matrices, migration roadmaps — not just verbal recommendations.
If you choose to proceed with implementation, GenNet handles it. No handover to a different team, no relationship reset.
Our consulting engagements are scoped and priced upfront. No open-ended billable hours — you know what you're getting and what it costs.
Talk to us. A 30-minute conversation is usually enough to know whether a full assessment makes sense.