Deploy intelligent AI voice agents across Zoom and Dynamics platforms — handling inbound calls, routing customers and resolving queries 24/7, without human intervention.
AI voice agents are conversational AI systems that handle inbound phone calls using natural language — understanding what callers want, taking action in your systems, and escalating to a human agent only when necessary.
GenNet designs, builds and deploys AI voice agent solutions on Zoom Contact Centre, Microsoft Dynamics 365 and Azure Communication Services — integrating with your CRM, ticketing systems and business workflows.
Request a demoFrom replacing legacy IVR to handling complex self-service transactions, AI voice agents can transform how your business handles calls.
Replace rigid IVR menus with a conversational AI that understands why a customer is calling and routes them — or resolves their query — without a human agent.
Don't let calls go to voicemail after 5pm. AI voice agents handle after-hours enquiries, take messages, book callbacks or resolve common queries automatically.
Let the AI handle booking, rescheduling and cancellation calls — checking availability in your calendar system and confirming with the caller in real time.
Callers can check their account status, order details, outstanding balances or ticket status — authenticated and answered automatically without an agent.
During peak periods, AI agents absorb excess call volume — handling straightforward queries while queuing only complex calls for human agents.
Serve diverse customer bases with AI agents that can detect caller language and respond in kind — without needing specialist multilingual staff.
GenNet builds AI voice agent solutions on the platforms you already use — Zoom, Dynamics and Azure — ensuring seamless integration with your existing technology.
AI-powered voice and chat agents built natively on Zoom Contact Centre — with GenAI capabilities and full integration into the Zoom platform.
Microsoft Copilot-powered voice agents integrated with Microsoft Dynamics Contact Center — combining conversational AI with full CRM context.
Custom AI voice agent solutions built on Azure Communication Services and Azure AI — for complex, highly customised voice automation requirements.
We map your call flows, identify automation candidates and design the conversational experience for your callers.
We build the voice agent on your chosen platform and integrate it with your CRM, ticketing and business systems.
Extensive testing across hundreds of call scenarios — refining the AI's responses and handling edge cases before go-live.
Go live with full monitoring — then continuously optimise based on real call data and customer feedback.
We've built AI voice solutions across Zoom, Dynamics and Azure — and we understand both the technology and the customer experience it needs to deliver.
From conversational design through to platform integration, testing and go-live — we own the whole project.
We integrate AI voice agents with your CRM, ticketing system, booking platform and backend APIs.
Good AI voice agents are designed for real humans. We craft natural, effective call flows that callers actually like.
We configure dashboards and reporting so you can see containment rates, CSAT and performance over time.
AI voice agents improve over time. We monitor performance and tune the models based on real-world call data.
Post-launch support for your AI voice agent — handling updates, new call flows and platform changes.
Contact GenNet today for a free AI voice agent consultation and demo.