Not every business fits a standard template. GenNet designs and deploys custom unified communications solutions — including 3CX, Cisco Webex and hybrid environments — built around how you actually work.
GenNet is platform-agnostic. While we specialise in Microsoft and Zoom, we also design and support custom communications environments that use other leading platforms — or combine multiple technologies into a single, cohesive solution.
Whether you're running 3CX, Cisco Webex, a legacy PBX that needs extending, or a hybrid mix of platforms, we have the engineering capability to make it work and keep it running.
Discuss your requirementsWe deploy and support a range of platforms depending on what best fits your business, budget and existing infrastructure.
A flexible, open-standard IP PBX that works on-premise, in the cloud or as a hybrid deployment — ideal for businesses wanting control over their phone system without vendor lock-in.
Enterprise-grade unified communications and contact centre from Cisco — combining calling, meetings, messaging and contact centre into one platform with strong security credentials.
GenNet manages your Session Border Controller infrastructure — providing the certified SBC gateway that connects your organisation to the PSTN for Microsoft Teams Direct Routing and SIP trunking, with no hardware to own.
Some environments don't fit a single platform. We design and engineer custom solutions that combine elements from multiple technologies — connecting your existing infrastructure with modern cloud services.
Your existing phone system still works but needs extending with cloud features, mobile access or contact centre capability — without a full replacement.
Full 3CX implementation from hardware and hosting through to call flow design, user setup and ongoing managed support.
Webex Calling and Contact Centre deployment for larger organisations with complex security, compliance or integration requirements.
Organisations running different phone systems across locations — we unify them under a single management plane and dial plan.
Connecting your UC platform to Salesforce, HubSpot, Dynamics, ServiceNow or any other system your team depends on.
Adding AI-powered IVR, intelligent routing, voice agents or agent-assist capabilities on top of your current phone system.
We're not tied to a single vendor. Our job is to find and build the right solution for your business — and to keep it running.
We start with your requirements, not a vendor's product list. You get a recommendation based on what's best for your environment.
Our team has hands-on experience across 3CX, Webex, Microsoft, Zoom, SIP and legacy PBX environments — we speak the full UC stack.
Design, deployment, integration, training and support — delivered as a complete service so you have one partner for the whole project.
We don't assume you need to replace everything. We extend, integrate and modernise existing investments wherever that makes sense.
Local engineers, local support hours, and a team that understands how Australian businesses operate and communicate.
After go-live, we continue to manage, monitor and evolve your UC environment as your business grows and changes.
Tell us what you're working with and what you need. We'll scope a solution — no obligation, no vendor agenda.