Microsoft Dynamics Contact Center transforms customer engagement with AI Copilot, omnichannel routing and deep CRM integration — deployed and supported by GenNet.
Microsoft Dynamics Contact Center is Microsoft's enterprise omnichannel platform — combining voice, digital channels, AI Copilot and real-time analytics in one solution.
GenNet specialises in Dynamics 365 implementation — from design and configuration through to integration with your existing Microsoft stack, CRM data and business workflows.
Chat with us about Microsoft Dynamics Contact CenterManage every customer interaction — voice, email, web chat, SMS and social — from a single unified agent desktop.
AI assistance built into every agent interaction — helping staff resolve issues faster and with greater confidence.
Route customers to the right agent at the right time using AI-powered skills-based, predictive and priority routing.
Complete visibility across your contact centre — from real-time agent dashboards to historical trend analysis.
GenNet brings deep Microsoft technical expertise and contact centre industry knowledge to every Dynamics 365 implementation.
Certified Microsoft partner with hands-on experience deploying Dynamics 365 across multiple industries.
From solution design and configuration to integration, testing and go-live — we handle the full project lifecycle.
We integrate Microsoft Dynamics Contact Center with Teams, Azure, Power BI and your existing Microsoft 365 environment seamlessly.
Every business is different. We configure Dynamics to match your specific processes, SLAs and routing logic.
We train your agents, supervisors and admins so they can get the most out of the platform from day one.
Post-go-live support and optimisation — we stay engaged to help you improve outcomes over time.
Have questions about Microsoft Dynamics Contact Center for your business? Our team can help you understand the platform, assess your requirements and plan an implementation approach that works.
Or call us on 1800 GENNET to speak with someone now.
Contact GenNet today for a free Dynamics 365 consultation and solution assessment.